Description of Policies

Rescheduling Policy

• If a client needs to reschedule a trip after planning has started:

• The initial fee/deposit is retained and applied to the new dates (within 12 months), pending availability of services.

• A $50 rescheduling fee, for solo/couple may apply depending on the changes required.

• A rescheduling fee for groups may apply depending on changes required, and the amount will depend on the size of the group and what needs to be done.

• Any supplier rescheduling fees are the responsibility of the client(s).

Late Payment Policy

• Late payments (more than 5 days overdue) may incur a $25 late fee.

• If payment is not received within 10 days, services will be paused, and Frequent Fryer Travel reserves the right to cancel the trip planning and retain all payments made.

• Final payments not made by vendor deadlines may result in loss of reservations.

Cancellation & Refunds

• Planning fees and deposits are non-refundable once planning has begun.

• For Full Service trips, if the client cancels after bookings:

• Refunds are subject to the cancellation policies of individual vendors (hotels, airlines, etc.).

• Any supplier cancellation/rescheduling fees are the responsibility of the client.

• The planning service fee is non-refundable once bookings are made.

• If Frequent Fryer Travel is forced to cancel services (e.g. emergency, force majeure, etc), you’ll receive a full refund of any unspent funds and assistance with trip transitions.

Emergency Cancellations

• In the case of a verifiable emergency (e.g., medical, death in family, etc), I will:

• Work with vendors to recover as much as possible.

• Provide all necessary documentation to assist in filing Travel Insurance Claim

• Waive rescheduling fees and apply planning credit toward the same itinerary for a future date within 6 months.

• You will still be responsible for any supplier cancellation penalties.