Description of Policies

Rescheduling Policy

If a client needs to reschedule a trip after planning has started:

• The initial fee/deposit is retained and applied to the new dates (within 12 months), pending availability of services.

• A $50 rescheduling fee, for solo/couple may apply depending on the changes required.

• A rescheduling fee for groups may apply depending on changes required, and the amount will depend on the size of the group and what needs to be done.

• Any supplier rescheduling fees are the responsibility of the client(s).

Late Payment Policy

Late payments (more than 5 days overdue) may incur a $25 late fee.

If payment is not received within 10 days, services will be paused, and Frequent Fryer Travel reserves the right to cancel the trip planning and retain all payments made.

Final payments not made by vendor deadlines may result in loss of reservations.

Cancellation & Refunds

Planning fees and deposits are non-refundable once planning has begun.

For Full Service trips, if the client cancels after bookings:

• Refunds are subject to the cancellation policies of individual vendors (hotels, airlines, etc.).

• Any supplier cancellation/rescheduling fees are the responsibility of the client.

• The planning service fee is non-refundable once bookings are made.

If Frequent Fryer Travel is forced to cancel services (e.g. emergency, force majeure, etc), you’ll receive a full refund of any unspent funds and assistance with trip transitions.

Emergency Cancellations

In the case of a verifiable emergency (e.g., medical, death in family, etc), I will:

• Work with vendors to recover as much as possible.

• Provide all necessary documentation to assist in filing Travel Insurance Claim

• Waive rescheduling fees and apply planning credit toward the same itinerary for a future date within 6 months.

You will still be responsible for any supplier cancellation penalties.